Delivery and Returns

Delivery
Returns
Customer Services

Delivery

Delivery Times

• We can usually send plain items on a next day delivery, however with some brands, this can increase up to seven working days. Some suppliers have a longer delivery time into us, so although we aim to get your order to you as soon as possible, sometimes suppliers may slightly delay the shipping process.
• Personalised items will take a minimum of seven days.
• If you have ordered a customised item, including logo or text, please be aware that we will send you an email with the artwork for approval before we begin production.

Delivery tracking

• We use DPD couriers who provide you with full tracking once your order is dispatched. On the morning of the date of delivery, you also receive an email, which gives you a one-hour window for your delivery time.
• DPD can also make alternative arrangements with you, such as changing the delivery date or leaving instructions to deliver with a neighbour.

Delivery Options

Standard Delivery	5-10 working days	£7.50 excluding VAT	Available on all orders. We will provide you with your customised  garments anywhere between 5-10 working days dependent upon artwork approval.
Free Delivery	5-10 working days	FREE	Free delivery is available when you spend over £100 (excluding VAT) on site. Your garments, if customised, will be dispatched and with you within 5-10 working days.
Blank Orders	1-5 working days	£7.50 excluding VAT	When ordered before midday, the majority of blank orders (items with no customisation) will be delivered the next working day for most of our brands. However, for some brands, it can take up to 5 working days.

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Returns

Free Returns

Is your order not perfect? Return it and let us fix things!

Customer satisfaction is our number one priority so if you are dissatisfied with any of our products let us know immediately (0114 698 5196 or email bryan@myworkgear.co.uk) and you can secure a replacement or refund. 

How to Make a Return

If you have received the wrong items or your items are faulty, leave it to us to arrange collection for return. If returning for any other reason, we ask that you organise the return of the items.

1. Contact us by phone on 0114 698 5196 email bryan@myworkgear.co.uk with your order number.
2. We’ll send you a free return note, which you need to return your garments
3. Return the unworn garments to us in their original packaging
4. Leave the rest to us! We’ll provide a full refund to your original payment method within 5 working days of receiving the returned items.

If we Cannot Accept a Return

We will replace all faulty customised items. However, we cannot provide returns on customised items that are not faulty. For that reason, we ask you to take your time when designing your custom clothing before submitting them for production. Returns will only be accepted for items which have arrived in an unsuitable condition or do not meet the specific design requirements agreed by both parties. Product customisation will not begin until the specific designs or mock-up designs have been signed off by the customer via email.

Please Note!

You have 14 days from receiving your order to request a return. Once this period has passed, items cannot be returned unless faulty.

Priority deliveries paid for when ordering are customer preference. Unless the goods returned are faulty, delivery surcharges cannot be refunded.

For health and hygiene reasons, we cannot exchange or refund opened underwear/lingerie, control wear, hosiery and swimwear unless faulty. We can exchange or refund these items if hygiene strips and tags are in place and the original packaging is unopened and unmarked.

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Customer Services

We ensure your order is delivered to you promptly, safely and at low cost and as you’d expect, our customer service team is always on hand to answer any questions you may have.

0114 698 5196

Monday – Friday: 9am-5pm

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